Privacy Policy & GDPR

Last updated: May 2026

Rackstor UK Ltd ("we", "us", "our") is the data controller for the personal information you provide via this website. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

• Contact details you submit (name, company, email, phone, site address).
• Project details you share when requesting a quote.
• Technical data (IP address, browser type) collected automatically.
• Cookie data — see our Cookie Policy.

2. How we use it

• To respond to enquiries and prepare quotes.
• To deliver, invoice and support our services.
• To meet legal, tax, insurance and HSE obligations.
• With your consent, occasional service updates.

3. Lawful basis

We rely on (a) performance of a contract, (b) our legitimate interests in operating our business, (c) compliance with legal obligations, and (d) consent for marketing communications.

4. Sharing

We share data only with trusted suppliers who help us deliver our services (e.g. transport partners, IT and email providers) under data-processing agreements. We never sell personal data.

5. Retention

We keep enquiry data for up to 24 months and contract data for up to 7 years to meet HMRC and insurance requirements.

6. Your rights

You have the right to access, rectify, erase, restrict or object to processing of your data, and the right to data portability. To exercise these rights, contact office@rackstor.co.uk. You may complain to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access.

8. Contact

Rackstor UK Ltd — office@rackstor.co.uk — 0800 6546955.